Frequently asked questions

#help you everytime FAQs

What payment methods can I use?

Hurpori.ca accepts the following methods of payment for purchases:

Credit cards accepted:

  • INTERAC e-Transfer
  • PayPal
  • American Express
  • Discover
  • MasterCard
  • Visa

Examples of forms of payment we do not accept include:

  • CODs
  • Layaway plan
  • Personal checks
  • Money orders

WHEN WILL I GET MY PRODUCT AFTER I PLACE AN ORDER ?
After you place your order, you will receive a confirmation email. Be proactive, contact the sales department and suggest a meeting point and time of pickup or request the item to be delivered at your home or office. The shipping price should be displayed at the time of purchase. You can always contact our Customer Service Team by clicking here.

When will my order arrive and what does it cost to ship my order?

You can track your order at any time online via our Track My Order page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by calling a customer service representative at +1 (438) 988 – 7696.

We offer three convenient shipping methods for online orders: (1) Standard Ground Shipping, (2) 2-Day Flat-Rate Delivery, and (3) Next-Day Flat-Rate Delivery.

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.

***Free standard ground shipping valid on orders of $1000.00 or more in Canada (after all discounts and promotions are applied). Minimum purchase amount does not include taxes or gift wrapping charges. See table above for shipping details.

Multiple Shipments

Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

Special Items

Some perfumes and makeup are treated as Hazardous Materials. Transport Canada requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Do you ship outside Canada?

We ship merchandise ordered on Hurpori.ca to all Canadian provinces and territories, and to APO/FPO boxes. We currently do not ship internationally.

Do you ship orders to multiple addresses?

We currently do not ship orders to multiple addresses.

Can I buy online and pickup in a store?

Yes,  you can collect from our store address.

What if I change my mind and want a different size or color after my order is placed?

Once an order is placed at hurpori.ca, you cannot make changes. For assistance please call our Customer Service Representatives at +1 (438) 988 – 7696.

What if I am not pleased with my selection? Can I return the purchase?

Returns and exchanges must be made within the guidelines in our Return Policy.

You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.

Option 1: By Mail

To return or exchange by mail, please follow these instructions:

  1. Complete the required information on the packing slip included with your package.
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the pre-addressed and pre-paid return label to your return package.
  4. Mail your return package at any Canada Post location.

What Is Your Refund / Exchange Policy ?

You requested to carefully read highlights and fine print when purchasing a product. Make sure you also review the delivery period before placing an order.We perform 100% quality testing before sending products to customer. Still, in case of any defective product delivered, we have the following refund / exchange policy:a) In case a customer has bought a product Refund or exchange policy will be entertained only if:- The complaint is lodged within 24 hours of receiving product. Make sure you mention your order ID, a description of the defect and a picture of defected product.- Our quality control department confirms the defect.- Products must be in original packaging and in unused condition for the refund or exchange request to be entertained.

customer will be required to arrange for returning the product at our office at their own cost.

We will send your money via easy paisa on you cell number which you place on order after deduction of service charges on depend of orders.

How long does it take to process my return?

It takes 10-12 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

If I give a gift to someone, can that person return it or exchange it for something else?

Gifts can be returned or exchanged by mail or in store when accompanied by the gift receipt or original packing slip. To return or exchange by mail, simply use the prepaid shipping label provided or call a customer service representative to obtain a prepaid shipping label at: +1 (438) 988 – 7696.

What do I do if my item arrives damaged?

Customer satisfaction is our goal at hurpori.ca. Please contact our customer service representatives at +1 (438) 988 – 7696 for assistance.

Will my order be taxed?

Sales tax is calculated based on the laws of the province or territory to which you are shipping your order. Typically, sales tax displayed during checkout is estimated until the order has shipped.

Can I see a record of my transactions with Hurpori.ca?

You must be a registered account holder on hurpori.ca to access your order history. Order history displayed in your online account includes both online and in-store purchases, but only those purchases made after establishing an account.

How do I know which size is best for me?

Size guides are available for all clothing and shoes. You can find them on the product detail pages under the choose size drop down menu.

WEBSITE USAGE

Why should I create a Hurpori.ca account?

Creating an account on hurpori.ca can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.

What do I do if I have forgotten my password?

If you have forgotten your hurpori.ca account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email, or by answering one or more security questions. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password. You may also contact a customer service representative at +1 (438) 988 – 7696.

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